Patient Care Technician Certification (PCTC) AMCA Practice Exam

What behavior might indicate to others that you are not listening?

1. Maintaining eye contact

2. Nodding in agreement

3. You sit with your arms crossed

4. Asking clarifying questions

The correct answer is: You sit with your arms crossed

The indication that someone is not actively listening often manifests through body language and posture. Sitting with arms crossed can signal defensiveness or disinterest. This posture can create a physical barrier between the listener and the speaker, suggesting that the listener is closed off to the conversation. In contrast, maintaining eye contact, nodding in agreement, and asking clarifying questions are all positive behaviors that typically demonstrate engagement and attentiveness. They show an understanding and receptiveness to the speaker’s message, which is crucial for effective communication.